Shipping policy
Last updated: September 11, 2026
Thank you for shopping at Solvane (solvane.com.co). Below you will find all the information you need about our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Calculated at checkout |
| Expedited Shipping | 3–7 business days | Calculated at checkout |
| Free Standard Shipping | 7–15 business days | On orders over $70 |
Delivery times are estimates and may vary depending on your location, carrier delays, or customs processing.
3. Domestic Shipping (United States)
We ship to all 50 states within the United States. Standard and expedited shipping options are available at checkout.
4. International Shipping
We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Solvane is not responsible for any delays caused by customs.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website. Please allow up to 48 hours for tracking information to update.
6. Shipping Address
Please ensure your shipping address is correct before completing your order. Solvane is not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us immediately at support@solvane.com.co.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
- 📧 Email: support@solvane.com.co
- 📞 Phone: +1 (415) 513-6402
8. Delays
Solvane is not responsible for shipping delays caused by weather, natural disasters, carrier issues, or customs clearance. We appreciate your patience and understanding.
9. Contact Us
If you have any questions about your shipment, please don't hesitate to reach out:
- 📧 Email: support@solvane.com.co
- 📞 Phone: +1 (415) 513-6402
- 🌐 Website: solvane.com.co