Refund policy
Last updated: September 11, 2026
Thank you for shopping at Solvane (solvane.com.co). We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition
- With all tags attached and in the original packaging
- Free from perfume, deodorant, or any other stains
To initiate a return, please contact us at support@solvane.com.co with your order number and reason for return. We will provide you with return instructions.
Exchanges
If you received a defective or damaged item, or need a different size, we are happy to offer an exchange. Please contact us within 7 days of receiving your order at support@solvane.com.co or call us at +1 (415) 513-6402.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale or clearance items
- Gift cards
- Items that have been worn, washed, or altered
Late or Missing Refunds
If you haven't received your refund within 10 business days, please first check with your bank or credit card company. If you still have not received your refund, contact us at support@solvane.com.co.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out:
- 📧 Email: support@solvane.com.co
- 📞 Phone: +1 (415) 513-6402
- 🌐 Website: solvane.com.co