FAQ
Frequently Asked Questions
1. What sizes do you offer?
We offer a wide range of sizes from XS to XXL. Please refer to our size guide on each product page to find your perfect fit.
2. How do I place an order?
Simply browse our collection, select your favorite dress, choose your size, and click "Add to Cart". Follow the checkout process to complete your purchase.
3. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
4. How long does shipping take?
Standard shipping takes 7–15 business days. Expedited shipping takes 3–7 business days. Orders are processed within 1–3 business days after payment confirmation.
5. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $70.
6. Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
7. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Return and Refund Policy page for full details.
8. How do I initiate a return or exchange?
Contact us at support@solvane.com.co with your order number and reason for return. We will provide you with return instructions within 1–2 business days.
9. Do you ship internationally?
Yes, we ship to select international destinations. Please note that international orders may be subject to customs duties and import fees, which are the responsibility of the customer.
10. How can I contact customer support?
You can reach us at:
📧 support@solvane.com.co
📞 +1 (415) 513-6402
🕐 Monday – Friday, 9:00 AM – 6:00 PM (EST)