Privacy policy
Last updated: September 11, 2026
Welcome to Solvane (solvane.com.co). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase.
1. Information We Collect
When you visit or make a purchase from our store, we may collect the following information:
- Personal identification information: Name, email address, phone number, billing and shipping address
- Payment information: Credit card details (processed securely through our payment provider — we do not store card information)
- Device and usage data: IP address, browser type, pages visited, time spent on site, referring URL
- Order information: Items purchased, order history, preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications
- Respond to your inquiries and support requests
- Improve our website and shopping experience
- Send promotional emails and marketing communications (only with your consent)
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and logistics partners
- Email marketing platforms
- Analytics providers
These parties are obligated to keep your information confidential and use it only to provide services on our behalf.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at support@solvane.com.co.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Children's Privacy
Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- 📧 Email: support@solvane.com.co
- 📞 Phone: +1 (415) 513-6402
- 🌐 Website: solvane.com.co